1. Supporter Donation Integrity
All contributions made through our support portals are processed as voluntary donations indirectly
sustaining our free-to-play indie game project, Lost in Space. These funds are used for, among other things,
database hosting, development of new features, and astronomical database maintenance.
2. Refund Policy
Because all transactions are voluntary contributions to support a free-to-play educational project,
all support payments are final and non-refundable. Standard refunds are not
provided once a contribution is completed. However, if you experience an accidental duplicate
transaction or a technical payment processing error, please contact us at
info@lostinspace.io and we will work with you to resolve the billing issue.
3. Account Cancellation & Deletion
Lost in Space is free to play, and you are free to close or delete your pilot logbook account at any
moment. To request complete removal of your username, telemetry logs, and highscores from our
databases, please transmit an account deletion request to info@lostinspace.io and
our mission control will permanently purge your data within 7 business days.